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Privacy Policy

Last updated: June 2026

At Stillorgan Stoves & Fireplaces, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make an enquiry, place an order, book an installation, or contact us.

For the purposes of data protection law, Stillorgan Stoves & Fireplaces is the data controller of the personal information we collect.

1. Information We Collect

We may collect the following information from you:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Installation address, where different

  • Order details

  • Payment confirmation details

  • Enquiry details submitted through our website

  • Photos or measurements you provide for quotation or installation purposes

  • Website usage data, such as pages visited, browser type, device type, and IP address

  • Any other information you choose to provide to us

We do not knowingly collect unnecessary personal information.

2. How We Use Your Information

We use your personal information to:

  • Process online orders

  • Arrange delivery of products

  • Prepare quotes

  • Contact you about your order, enquiry, or installation

  • Book surveys, call-outs, or installation appointments

  • Provide customer support

  • Send order confirmations and updates

  • Manage payments, deposits, balances, invoices, and receipts

  • Comply with legal, tax, accounting, and regulatory obligations

  • Improve our website, products, and services

  • Prevent fraud or misuse of our website

3. Legal Basis for Processing Your Data

We process your personal data on the following legal bases:

  • Contract: To process your order, provide a quote, arrange delivery, or complete an installation.

  • Legal obligation: To comply with tax, accounting, consumer, and regulatory requirements.

  • Legitimate interests: To manage our business, respond to enquiries, improve our services, and protect our website.

  • Consent: Where you have given us permission, for example for certain marketing communications or optional cookies.

4. Payments

Payments made through our website may be processed by secure third-party payment providers. We do not store your full card details on our own systems.

Your payment provider may collect and process payment information in accordance with its own privacy policy and security standards.

5. Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including:

  • Delivery companies and couriers

  • Payment processors

  • Website hosting and IT providers

  • Installation teams, fitters, or service engineers

  • Accounting, bookkeeping, or professional advisers

  • Legal or regulatory authorities where required by law

We only share information where necessary and appropriate. We do not sell your personal data.

6. Marketing

We may contact you with updates, offers, or information about our products and services where you have consented or where we are legally allowed to do so. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

7. Cookies

Our website may use cookies to improve your browsing experience, analyse website traffic, remember preferences, and support online checkout functionality.

Some cookies are necessary for the website to work properly. Others, such as analytics or marketing cookies, may only be used where you have given consent. You can manage or disable cookies through your browser settings or through the cookie settings on our website, where available.

8. How Long We Keep Your Data

We keep your personal information only for as long as necessary for the purpose it was collected. This may include retaining order, invoice, tax, warranty, and installation records for legal, accounting, warranty, and business purposes. When information is no longer required, we will securely delete or anonymise it.

9. Your Data Protection Rights

Under data protection law, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to certain processing

  • Restrict how we process your data

  • Request a copy of your data in a portable format

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below. You also have the right to lodge a complaint with the Data Protection Commission in Ireland.

10. Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no website or online transmission is completely secure, and customers should also take care when sharing information online.

11. Contact Us

For privacy-related questions, please contact:

Stillorgan Stoves & Fireplaces

Email: info@stillorganstovesandfireplaces.ie

Phone: 0874877157

Address: The Stillorgan Group HQ

               Unit P5 | Block P

                Greenogue Business Park

                Rathcoole

                D24 Y054

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